Twin Cities PC Repair Privacy Policy
Twin Cities PC Repair
Residential Sales & Support
Last Updated: September 20, 2026
Twin Cities PC Repair respects your privacy and is committed to protecting the personal information you provide when visiting our website, scheduling an appointment, purchasing a product or service, requesting computer repair, or communicating with us.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the steps we take to protect it.
Information We Collect
Depending on how you interact with Twin Cities PC Repair, we may collect information such as:
- Name
- Email address
- Telephone number
- Billing and contact information
- Appointment information
- Service and repair history
- Computer or device information
- Information provided through contact or service-request forms
- Purchase and transaction information
- Communications you send to us
- Website usage and technical information
We collect only the information reasonably necessary to provide our services, communicate with customers, process transactions, operate our website, and maintain appropriate business records.
Information Related to Computer Repair
Providing computer repair, data recovery, migration, malware removal, or other technical services may require temporary access to a customer's computer or device.
Depending on the service requested, a technician may encounter personal files, photographs, documents, user accounts, application data, or other information stored on the device.
Twin Cities PC Repair does not access customer data beyond what is reasonably necessary to diagnose a problem, perform an authorized service, verify a repair, transfer requested data, or provide technical support.
Customers are encouraged to maintain current backups of important information and remove highly sensitive information from a device before service whenever practical.
Passwords & Login Information
Certain repairs may require a device password, Windows or macOS login, encryption recovery key, or other access information.
Any credentials provided for service are used only as reasonably necessary to complete the requested work.
Customers should never send financial-account passwords or other unrelated sensitive credentials unless specifically necessary for an authorized service.
We recommend changing temporary passwords provided for repair purposes after service is completed.
Remote Support
When you request remote computer support, you authorize Twin Cities PC Repair to remotely access your computer for the purpose of providing the requested service.
Remote-access sessions may allow the technician to view or interact with information displayed on your computer.
Remote access is used only for authorized support purposes. Customers may terminate a remote session at any time.
Data Backup, Migration & Recovery
When performing data backup, migration, cloning, transfer, or recovery services, customer data may temporarily reside on equipment or storage media used by Twin Cities PC Repair.
We take reasonable precautions when handling customer data and do not intentionally retain customer files longer than reasonably necessary to complete the requested service, unless another arrangement has been made with the customer.
No data storage or recovery process can be guaranteed to be completely risk-free. Customers should maintain independent backups whenever possible.
How We Use Your Information
Information collected by Twin Cities PC Repair may be used to:
- Schedule and manage appointments
- Create and maintain service tickets
- Diagnose and repair computers
- Provide estimates and invoices
- Process purchases and payments
- Communicate about repair status
- Provide customer support
- Complete data transfers and recovery services
- Manage warranties and service records
- Respond to questions and requests
- Improve our website and services
- Prevent fraud, abuse, or security problems
- Meet applicable business, tax, accounting, and legal obligations
We do not use customer information for purposes unrelated to providing or operating our services without an appropriate reason or authorization.
Online Purchases & Payments
When purchasing products or services through our website, information may be processed by third-party payment processors, e-commerce providers, banks, or other payment services.
Twin Cities PC Repair does not necessarily receive or store your complete credit or debit card information when a transaction is processed through a third-party payment provider.
Those providers process information according to their own privacy policies and security practices.
Cookies & Website Analytics
Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website traffic, improve performance, and measure how visitors interact with our website.
Certain analytics, security, embedded content, e-commerce, or other third-party services may also place cookies or collect technical information.
Depending on the services enabled on the website, this information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate location
- Date and time of visits
- General website interaction information
You can control or delete many cookies through your web browser settings. Disabling certain cookies may affect website functionality.
Third-Party Services
Twin Cities PC Repair may use third-party providers to operate portions of our business and website, including services for:
- Website hosting
- Appointment scheduling
- Payment processing
- E-commerce
- Email delivery
- Remote support
- Website analytics
- Security and spam prevention
- Cloud or data services
These providers may process information as necessary to perform their services and are subject to their own privacy practices and terms.
Sharing Personal Information
Twin Cities PC Repair does not sell customer personal information to third parties.
We may share information with service providers when reasonably necessary to provide a requested service, process a transaction, operate our business, comply with legal obligations, protect our rights, or prevent fraud and security threats.
We do not provide customer files or repair data to third parties for their independent marketing purposes.
Email & Customer Communications
If you contact us, schedule an appointment, submit a service request, or become a customer, we may use your contact information to communicate about your request, repair, purchase, appointment, or other business matter.
If promotional email communications are offered, recipients may unsubscribe from those communications using the provided unsubscribe method.
Transactional communications concerning an active repair, appointment, invoice, purchase, security matter, or customer-service issue may still be sent when necessary.
Data Security
Twin Cities PC Repair takes reasonable administrative and technical precautions to protect personal information and customer data against unauthorized access, loss, misuse, or disclosure.
However, no computer system, website, email system, internet connection, or storage method can be guaranteed to be completely secure.
Data Retention
We retain customer and business information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining repair and warranty records, handling disputes, maintaining accounting records, and satisfying applicable legal requirements.
Retention periods may differ depending on the type of information involved.
External Links
Our website may contain links to websites or services operated by other organizations.
Twin Cities PC Repair is not responsible for the privacy practices, security, or content of third-party websites. Visitors should review the privacy policies of those services before providing personal information.
Children's Privacy
Twin Cities PC Repair's website and services are intended primarily for adults seeking computer sales, repair, and technical support.
We do not knowingly collect personal information online from children where parental or guardian consent would be legally required.
Your Privacy Choices
Depending on applicable law and the circumstances, you may contact Twin Cities PC Repair to ask about personal information associated with you or request that inaccurate information be corrected.
Certain information may need to be retained for legitimate business, accounting, warranty, fraud prevention, contractual, or legal purposes.
Changes to This Privacy Policy
Twin Cities PC Repair may update this Privacy Policy periodically as our services, website technology, business practices, or applicable requirements change.
The most current version will be posted on this website with an updated revision date.
Contact Twin Cities PC Repair.
Questions or concerns regarding this Privacy Policy can be directed to:
Twin Cities PC Repair
Residential Sales & Support
Bloomington, Minnesota
Phone: (651) 456-8655
Website: twincitiespcrepair.com