Category: Resources

To our valued Twin Cities PC Repair customers,

Thank you for your business and the opportunity to serve you. I wanted to personally share an update on our efforts to help keep our operations up and running during the Coronavirus (COVID-19).

Twin Cities PC Repair is closely monitoring the latest reports from the Centers for Disease Control (CDC) and the World Health Organization (WHO) and we are taking a number of precautionary measures for the health and safety of our customers and associates. Our goal is to do everything we can to help you keep your computers up and running and people safe during this unprecedented and evolving situation.

• We are taking extra precautions to maintain a clean & safe work environment. This includes the wearing of protective gloves as well as thoroughly disinfecting your device before and after we work on it.
• We are continuously disinfecting all tools, equipment and work surfaces within our offices.
• We have implemented a ticket workflow triage process to determine if a device can be diagnosed and repaired via our secure remote access tools.  This could potentially prevent a trip to our office.
• All residential onsite visits will be evaluated on a case by case basis before they are scheduled.  We reserve the right to halt onsite service calls until the pandemic is under control.

As for now, it’s business as usual until further notice. We certainly don’t want to prevent you from visiting our office. We believe that by following the recommendations of the CDC and our medical professionals, we can all work together to prevent the spread of the Coronavirus (COVID-19). Please take precaution, practice extra personal hygiene measures, and be safe out there.

This crisis is demonstrating that online capabilities are more critical than ever – and so is the high level of support you’ve come to expect from us. If you have any questions or concerns pertaining to our COVID-19 precautionary measures, please don’t hesitate to call (651) 456-8655 or visit our Contact page.

Sincerely,

Patrick Jensen
Owner/Technician
Twin Cities PC Repair
860 Blue Gentian Rd.
Suite 200
Eagan, MN 55121
www.twincitiespcrepair.com