Many of us have one solution to try when something goes wrong with our computers: turn it off and back on again. When that doesn’t work, we panic: “How am I supposed to do anything?” People often turn to a friend or family member for help in the moment. But computer repair is better left to experts.
Calling tech support (if that’s an option) can be time-consuming and frustrating. So, people turn to the nearest teenager or that cousin with all the latest technological gadgets. Think of it this way, though: Driving a car doesn’t mean you can fix one. Having a lot of cars doesn’t show the owner knows what to do when one of those vehicles breaks down.
Consider the investment you’ve made in your computer. Now, ask yourself: when was the last time I backed up? Please, say recently! If not, think about the value of the content you might lose if the computer is not handled with care.
When a computer expert sets out to investigate the problem, they do so with utmost caution. Before doing anything, they’ll know to make a clone of your hard drive. Then, in identifying and solving the problem, they know what is safe to try. They also know what actions to avoid.
The Price of Amateur Fixes
Your family/friend tech support might turn to the internet for help. Sure, Google and YouTube will provide some answers, but context matters. Will your oh-so-helpful friend know which answers are relevant to your situation? Trying different things can be dangerous if the approach isn’t suited to the problem.
Ask any computer repair expert. They’ll have stories to tell about computers “fixed” by amateurs who made the problem worse. They may even have lost data along the way.
Just as you wouldn’t turn to the Web to diagnose cancer, don’t trust just anyone with the health of your computer. Computer repair may look simple, but expert decision-making determines the best solution.
As with most jobs, computer experts draw upon specialized training and hands-on experience. They’re also up on the latest threats, technologies, and solutions. This helps them to diagnose the problem more quickly. They can go in and fix the problem right away, because they’ve seen it before read about the problem. Or perhaps they have colleagues who have done something like this before, or they’ve researched the technology to identify different options. Can your Aunt Sue or friend Frank say the same thing?
Think also of your typical answer when someone asks you for help. You’re human. You want to help, even if you don’t actually know that much about the problem. So, when you ask a family member, they’re likely to say, “sure.” Even when they should be saying, “I don’t know how to fix that.”
When friends admit the repair is beyond them, you’ve already wasted time letting them take a crack at it. Worse, they may actually break your computer or lose important files. You have to go to the experts now for that new part or in the hope of retrieving the data. Meanwhile, you’re not feeling so friendly towards the person who created the new problem, are you? They may also feel annoyed that you didn’t pay them for their services.
Don’t jeopardize your relationships, and avoid doing more damage to your computer. Bypass the friend/family tech support solution and turn to the professionals first.
Fixing a computer isn’t always simple. Get expert help to preserve as much data as you can, and avoid expensive replacements as long as possible.
Have computer problems? We can help. We do computer repairs for a living! And our experts are friendly, too.
Have you started to notice your computer’s niggles, flaws, and problems growing more severe and more frequent over recent months? These issues can irritate you daily, stop you from doing critical tasks, and even put your data in danger. It may be time to book in your computer for a brief service check or repair to get back on track.
When booking your PC in for a service, you can help your technician get straight to the root of the problem. A few simple notes is all it takes. Many people drop off their computers with, at best, a brief and vague description of the problem they experience.
Technicians have a wide range of tools and years of experience to bring an ageing machine back to health. Even with tools and help, without a clear description of the problem, troubleshooting is far more time consuming and expensive. The best doctors in the world couldn’t diagnose a medical condition without a clear explanation of the symptoms.
With just a few simple steps, you can save time and money while ensuring you get your computer back with every problem fixed.
Take Note of the Problem Every Time It Happens
Some computer problems only crop up every now and again. A machine might freeze suddenly, or shut down unexpectedly. Intermittent issues can be frustrating and seemingly impossible to solve, but these occurrences may not be entirely random.
When these events happen, you can help to resolve your issues by jotting down what you were doing and the programs running at the time they happen. Information about what you clicked on last, or settings you recently changed can reveal unexpected links to the computer’s behavior.
Detailed notes help technicians to reproduce the problem and see the crash or error for themselves. This can lead to faster fixes, more lasting solutions, and less time spend diagnosing problems in the dark. Simple notes scribbled down on a piece of paper or smartphone app can save you a surprising amount of money.
Keep an Eye on the Environment as Well as the Computer
It’s not just things within the computer we need to note down. External factors can play a significant role in how machines operate. Hot and humid days have been known to limit cooling on devices already suffering from heat issues.
Even changing the time of day can raise different computer related issues. There have been occasions where users have reported problems connecting to the internet around lunchtime every day. A seemingly strange coincidence with no apparent cause, until technicians dig a little deeper.
Wi-Fi, which relies on radio waves to send and receive data, uses a frequency of 2.4ghz to communicate with devices. By coincidence, the same frequency is used in concentrated form inside of a microwave to heat food and beverages.
Microwaves, particularly when poorly positioned, or faulty, can cause Wi-Fi issues that disrupt communications every time they are used. Problems that come and go, seemingly randomly, have such a strange link to the computer’s environment that they can be very difficult to diagnose.
Take the Right Hardware at the Right Time
Bringing your computer in for repair, whatever the issue, is as simple as picking up the box itself. We don’t need the peripherals such as the mouse, screen, or keyboard unless those are the things causing the issue. Bringing in a laptop is as simple as carrying it to us, along with the charger.
If you have concerns about how to safely transport your computer, give us a call first and we can advise you what to bring and how best to pack it.
When deciding when to come in, sooner is always better than later. Computer issues often get worse over time. Vents gather more and more dust, fans run slower and slower. Heat issues in particular drastically lower the lifespan of a machine as time goes on.
A machine that gets less and less stable over time puts your programs and your critical data at risk. Updates applied over a shaky foundation can cause any number of software issues. With data, there’s often zero warning before it’s gone.
How to Tell if You’ve Gotten Hacked… Being hacked is the single biggest fear of most computer users. Many believe the first sign of strange behavior or errors on their PC is a sign hackers have taken control. But are hackers really inside your machine, stealing your information? Or should we be on the lookout for more subtle signs? What does being hacked really look like?
There is an important distinction to make between being hacked by a person and being infected with a virus or malware. Virus software and malware are automated processes designed to damage your system, steal your data, or both. There are of course ways that we can defeat these processes, but what if we are instead hacked by an individual?
Logins not working
One of the first steps a hacker might take would be to change the computers passwords. By doing so, not only do they ensure future access to the account, they prevent you from accessing the system to stop them. For the hacker, this is a crucial step that keeps them in control. With this in mind, we always want to make sure to keep on top of our own login details and how often we change them.
Security Emails or SMS’s from online services
Many services track which device and location you logged into your account from last. If your account is accessed from a new device or a different country it might trigger an automated email or SMS to ask if this new login is your own.
If you have logged in using a new computer, tablet, or phone; an email that asks “hey, is this you?” need not be cause for alarm. If you haven’t, it may be time to investigate further. This service is an important part of information security. It may be a key first step to identify someone else gaining access to your account.
Bank accounts missing money or strange transactions
Most commonly today, hackers commit crimes to steal money. The end goal for hackers is typically to profit from their crimes by taking money from people online.
It always pays to keep a regular eye on your financial transactions to make sure you know what money is coming and going from your account.
You may see a large sum missing where hackers have attempted to take as much as they can in a single transaction.
Alternatively small, hard to notice transactions may appear. These often account for small purchases where attackers have tested the details they have to make sure they work.
Sudden loss of cellular connectivity
Network interruption is a symptom that few people expect but occurs commonly when hackers attack. Many banks and online services use a security feature known as Two-factor authentication. To do this they send a short code to your phone or app when you log in. Two-factor authentication is ideal in most cases and a great boost to security.
Hackers can try to work around this by calling your mobile service provider to report your phone as lost or stolen. During this call, they will request your phone number be transferred to a new sim card that they control. When your bank sends its regular two-factor authentication code to the number registered, it goes instead to the hacker who may be able to log in. From your perspective phone service will simply stop working.
Keeping vigilant and maintaining security
These are only some of the modern techniques that hackers can try to use to gain access to your accounts. It pays to be extra vigilant and pay close attention to the signs and signals that indicate you may have been hacked.
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Should You Repair, Upgrade, or Replace Your Computer? Like many valuable things we buy, new computers suffer from wear and tear over time. Our computers are particularly vulnerable as we have placed more and more demands on them every year. New machines have gotten faster, quieter, more reliable, and more capable over time. At the same time our own computers have begun to slow and sometimes even stop performing altogether.
There are many ways to address the problem of a PC which isn’t quite performing up to the task anymore. Whether frustratingly slow or no longer working; we are happy to take a look. When you bring your computer to us we will diagnose the condition and find a solution that works for you. Often times the simplest solution works best. A complex problem sometimes only needs a simple repair to get your home computer up and running like new again. Whether a small replacement part, loose wire, or bad connection; we will find and fix the problem to give your familiar, home machine a new lease of life.
Many computers come to us running slowly, taking a long time to start up, or freezing when trying to load files and programs. Often owners have reached breaking point and become convinced the machine is fit for only the scrap heap. In many cases, the problem can be pinpointed to a bottleneck in the system. A single, seemingly trivial, part can be holding up the entire system. Amazingly, upgrading just that one component can make the whole machine run like new again.
Adding memory can provide extra space for programs to run faster. Adding an updated, faster hard drive can allow files to be retrieved without delay. In both cases, a low-cost single component can provide a cost-effective solution that makes an old machine like new again.
In some cases, computers succumb to more major faults. A critical part, difficult to replace, may stop working altogether. A failure of the motherboard for example, the backbone that all other components connect to can be expensive, if not impossible, to fix. Typically, with the fast-paced and ever-changing nature of computing, a motherboard will only house computer parts that were manufactured around a similar time.
A motherboard is almost certain to be incompatible with components built just a couple of years before or after its own design for example. Occasionally even a motherboard failure can be resolved too. In these cases we strive, whenever possible, to find a replacement board of the same generation that will work alongside existing components. The result is a cost-effective solution that keeps cost down by saving replacement parts.
In cases where a like-for-like replacement motherboard is not available, many parts of the computer may have to be replaced at the same time. Often replacement costs in these cases can get close to, or even exceed the cost of buying a new machine.
We would always give advice where it makes sense financially and practically to consider replacing an old machine. Often, in this respect, a home PC can be considered a little like a car. Sometimes a simple, non-expensive, easy to replace component such as the window wiper can fail. While a crucial part to be used for driving; it would be silly to suggest replacing the vehicle once it has worn out.
A window wiper may be low-cost and simple to replace, but if the engine were to wear down or break the solution may not be quite as simple. Attempting to make a 30-year-old car as fast, safe, and reliable as a brand new model generally doesn’t make any financial or practical sense. Sometimes the best course of action to save money and avoid breakdowns is a more up to date vehicle.
In computing, many of the same rules hold true. The best solution in each case is always tailored personally to fit you and your own computer.
Bring your machine in to us or give us a call us at (651) 456-8655 to discuss your computer issues or visit our Contact page HERE. We’ll keep you informed about your machine and advise on the best course of action to get you up and running as quickly as possible.
Refurbished computers are almost like an insider secret – you can get great system specs for a fraction of the price. It’s how many families are meeting their back to school needs and upgrading their old systems, complete with warranty.
There’s one hot tip these people know: a refurb is NOT the same as used. You’re right to avoid those 2nd hand computers you see on Craigslist or Gumtree because there’s a reason that person is selling it! It’s probably slowed to a crawl, making weird noises or flat out broken in a way you’d never discover until too late. Refurbished computers are the complete opposite. They’re computers that have been given a new life, usually with a comprehensive repair, or sometimes they’re brand-new computers that were returned with a small problem like a hard drive failure, so we swap it out and sell it at bargain prices. Occasionally, the computer was even returned simply because the buyer changed their mind, but it’s still essentially brand-new (it might still be in the box!).
Quite often, refurbished computers start their life as business machines, built to the latest specs with business-grade components. When the budget or lease says ‘replace the computers’, that’s what the business does, whether the computers need it or not. There’s nothing wrong with them and they’ve likely been babysat by a corporate IT department who kept them in perfect condition every day. These are great machines that are still plenty fast for home use, both desktops and laptops. Plus, because business-grade components are more durable than the consumer ones, the entire system has been built to last longer and perform better, often up to several years without a problem. Rather than send these impressive machines to landfill, we check and replace necessary components and re-install a clean operating system. Next, we put them through a stack of verification tests, then pack them up ready for their new home. When you talk to us about buying one, we’ll always make sure you get a system that not only keeps up with your needs now, but gives you breathing space for the next few years too.
What are the benefits?
You save a LOT of money: You get yourself a great computer that’s been set up and checked over by an expert technician, for significantly less than the cost of buying new. Add in the fact that when you score a refurbished business computer you’re also getting more durable, higher-quality components that will last you for years longer than the off-the-shelf consumer model, it’s a clear win. We always recommend that when you see a refurbished deal that’s got you smiling, you act fast – it won’t sit around waiting for you!
Covered by warranty: A warranty is always included with our refurbished computers, giving you value plus peace of mind. It’s your guarantee that buying refurbished was a great decision. Problems are extremely rare since your computer has been through stringent checks, but if anything pops up that’s giving you trouble, we’ll fix it fast. Forget the delays and hoop jumping you might get with your other warranties, we stand by ours with rapid action.
You’re saving the environment: Fewer machines end up in landfill and fewer resources are used for unnecessary manufacturing. When you consider each computer requires a certain amount of precious metals to be mined, plastics to be created, packaging created from multiple materials and all the associated flow on effects of shipping, refurbishment is the right choice for the future. While you might not personally see the environmental impact of your decision to buy refurbished, rest assured the planet appreciates it!
Are they reliable?
Some people think that refurbished computers are more likely to break, when in truth, in some cases they’re actually more reliable than brand new. Manufacturers have an expected failure rate, a percentage of computers that go straight from the factory to buyers who discover their expensive new system is dead-on-arrival or breaks within weeks. A refurbished computer has already stood the test of time and it performed without missing a beat. By the time it’s gone through our checks and repairs (both required and pre-emptive), a refurbished computer is better than new.