Finding the Best Place for your Desktop PC (11/10/21). There’s a lot of talk about the best places to use your laptop. We’ll recap that discussion briefly below, but the real focus of this article is where it’s best to put your desktop PC.
First, why does it even matter? Of course, you care how your workstation looks, but beyond the aesthetics, airflow is important too. Computers cool themselves with fans to suck in cool air and expel hot air out the back or top. If you’re not leaving room for the computer to “breath” it can overheat.
When a computer overheats it can become unstable or suddenly shut down. The hot air can also damage internal components. This is true of both laptops and desktops.
That’s why you’ll hear that it’s a good idea to put your laptop on a raised, slatted service where air can reach the vents. A table over a furnace duct or in direct sunlight should be avoided too.
OK, But Where Do I Put My PC?
You don’t want to put your computer somewhere it is going to get dusty, which is a good reason not to put it on the floor. It’s exposed to more dust, hair, and other junk that way. Since the computer’s fans are sucking in cool air, they can suck in the debris too.
Also, on the floor, you risk accidentally hitting or kicking the PC. Sudden jolts are bad for mechanical hard drives. Plus, USB drives or anything else plugged into the front could be knocked out, which damages the port.
Some desks have cabinets under the desk where you can put the computer. But, these may not have been designed with enough airflow.
It’s best to set up your computer on a stable surface to avoid any bumps or drops. You also want to position it so that the cord is not going to create a tripping hazard. If you fall, you could damage the power connection or, worse, knock the computer off your table or desk.
Since the big thing is airflow, you also don’t want to set the PC too close to the wall. This can damage cables in the back if they bend too much. Or, when the hot air exhausts out the back, it will be harder to expel the heated air.
Securing Your Desktop PC
Putting your PC parallel to the monitor, safely stable on your desk or table, with good airflow and room for the cords is your best option for the safety and longevity of your desktop computer.
Need help setting up your desktop PC or finding the best place to position it in your home? Our tech experts are available to help. Contact us today at 555-5555.
Two-Factor Authentication, How Hackers Get Around SMS – Every time you’re online and a site sends a separate code to check your identity, you’re using two-factor authentication. It’s become the norm. So, of course, hackers have figured out how to get around this, too. This article shows you how they do it and how to stay safe.
With billions of usernames and passwords leaked, access credentials everywhere are at risk, especially if you are reusing your log-in information on more than one site (don’t do it!).
Business websites want to offer a secure user experience, so two-factor authentication (2FA) has become the norm. It’s meant to help stop automated attacks in which bad actors use the leaked usernames and passwords.
Still, if the site you’re visiting uses short message service (SMS) to send a one-time code to your phone, you could still be at risk.
Hackers, using information they have from a data leak, can call your telephone company. They use your name, date of birth, and other identifiers available on the Dark Web, to impersonate you. Then, say you’ve lost your phone, they transfer your phone number to a device with a different SIM card.
That means when the one-time SMS code gets sent your phone number, the message will instead go to their device.
Android Users Also Beware
On Android devices, hackers have an easier time getting access to text messages. If they have access to your leaked Google credentials, they can log into your Google Play account. From there, it’s simply a matter of installing a message-mirroring app on your smartphone.
The app synchronizes notifications across your different devices. It’s for when you really need to be connected, and you’ll be able to see your phone’s SMS alerts on your tablet!
The app won’t work unless you give it permission when prompted to do so, but too many people don’t stop to read alerts from their own accounts: they assume it’s another necessary update and go on with their day. Otherwise, the hacker might call you in a social engineering ploy pretending to be a legit service provider. They’ll be familiar to you, so you’re more likely to listen when they ask you to give permission.
Again, when the one-time SMS code gets sent to your phone, because of the message-mirroring app, the hacker’s device will also receive the code.
What Can You Do to Protect Yourself?
It starts with using unique passwords for all sites you visit. Worried you’ll forget them? A password manager can keep all your access credentials in one secure place for you.
You should also confirm that your credentials haven’t been compromised. If you use Google’s password service, you can head to the password manager site and tap “check passwords” to see if there are any issues. On Firefox, head to the Firefox Monitor page and “Check for Breaches.” On Safari, click on Preferences, and then on Passwords to see what recommendations they have for your security.
Change any passwords that have been involved in a leak!
To avoid the SMS concern specifically, avoid using one-time SMS codes to verify your identity. Instead, you can use a non-SMS authentication tool such as Google authenticator, which provides two-step verification services within the app itself.
Here’s some additional information you may find helpful:
Need help learning if your credentials have been leaked? Or want assistance setting up more security for your online activity? We can help. Contact our IT experts today at (651) 456-8655 or visit our CONTACT page.
DIY Computer Repair: Don’t Do It! – Most people like to take a shot at fixing things something themselves. With some things that works out great, but when it comes to do-it-yourself computer repair, it’s probably not worth the effort. This article shares some of the things to consider before trying to do that repair solo.
#1 Computers are complicated
Computer developers put a lot of work into making it easy for you to use your computer. A good user experience is part of the appeal for one brand over another. But that doesn’t mean that what’s going on inside the actual device is simple to fix.
There are a lot of complicated connections “underneath the hood” of your laptop or desktop, and prying the device open to see if you can do a DIY repair could prove disastrous. It’s going to be safer to turn to a trained repair tech instead.
#2 You could make things worse
Maybe you’ve done this around the house when trying to be “handy.” That leaky faucet becomes a full-blown broken fixture thanks to your efforts.
You might think that you can watch a YouTube video and do an amateur fix, but know that just hitting the wrong key combination could create a different problem. Digging into the backend of your programs could change something for the worse.
Tip: If you do try to fix something solo, don’t erase your history. It could be important for the tech expert to retrace your steps to figure out where you went wrong.
#3 You risk being scammed
Bad guys are always finding ways to exploit people, and there are scams out there that appear to be repair assist programs. You may be looking for a fix but instead you click on a link that installs malware on your device. Now, you’ve got another problem to deal with!
#4 You could lose your valuable data
We store a lot of our lives on our computers or smartphones these days. If you attempt to fix your device without first backing up your files, media, and other data, you could lose it all.
#5 It may not be worth it
It’s not that difficult to find a reasonably priced computer today. You may end up paying for expensive repairs for an old computer when you could have bought new. Take your computer to a fix-it shop. You’ll get expert input into whether your device is worth the time, effort, and money to repair before you go too far down that road.
Choosing the right repair service
With age comes the wisdom to ask for help when we need it. Regrettably, not all repair services are as reliable. When looking for computer fix-it help, read reviews, and check credentials and service guarantees.
Don’t hesitate to contact our IT experts for your computer repair needs. You have your skills, we have ours. Let us do the hard work and keep your devices ship shape for you. Contact us now at (651) 456-8655 or visit our CONTACT page.
Stop Your Technology from Stalking You – Unless you’re a reality television star, you probably don’t like the idea of being watched at all times. So, why would you want your technology to know all about you? With digital technology today, it’s far too easy for our devices to turn creepy. Here are some suggestions to stop the stalker-like tendencies of the technology you rely upon.
Today’s marketing and online communications are all about customization and personalization. If you like a friend’s picture of an Art Deco door in Belgium, you see many more posts featuring similar designs. Or if you view an area rug on a website, you’re suddenly bombarded with ads for rug stores when you next go online.
This can add convenience, but it is also unsettling. What companies online know about you could be more detailed than what your friends know. Take the following steps to regain control of what your computer, phone, and apps know about you.
Review your privacy settings
Whether going online from a phone, laptop, desktop, or tablet, get to know the device’s privacy settings. Some important settings to review include:
email tracking – this can let people know if you opened their message or not;
location tracking – personalizes recommendations but also tells search engines where you are;
voice recordings – manufacturers use these to train virtual assistants, but pause this to keep your conversations to yourself;
purchase history – this helps feed the machine so that businesses know how to target you in the future.
Opt out or block ads
Opting out of ads limits the information collected from your browser or device. The site or business still receives basic information about you, but you will no longer receive targeted, interest-based ads any longer. Apple’s iOS 14 allows app blocking, and you can also express your choice on Android devices.
Otherwise, use browser ad blockers, such as AdBlock Plus, or JavaScript blockers, such Ghostery, to limit ad tracking. Also known as content blockers, these software programs prevent ads from showing on websites you visit. You can find ad blockers for Chrome, Firefox, Opera, Safari, and Internet Explorer.
Check your permissions
Watch the permissions you give apps. We have already talked about checking device settings, but you can also limit the permissions you give to apps. For example, social media accounts have privacy settings that allow you to control what’s logged about you.
Plus, check permissions for other apps. Clash of Clans doesn’t need location services, for instance. Or you might not want to give Slack access to your microphone and video recordings.
Use webcam covers
Covering your webcam stops someone from potentially seeing and recording you. If you think you’d see the light come on to show the webcam is in use, know that hackers can disable that. A simple sliding webcam cover closes the webcam when you are not using it to avoid a cybercriminal having access.
Covering your webcam can also come in handy in all those online meetings you’re having. A covered camera means you don’t run the risk of your colleagues catching you unprepared.
Limit information you provide
Social media has created a culture of oversharing. There are probably many things you’ve seen about friends online that you would rather not know. You’re also sharing more than you need to with the companies that you interact with online.
If you’re filling out a form for a download, you might fill out only the required fields. When you add an app, be stingy with your personal details. Think about it from a need-to-know perspective. For instance, that home design game you love to play doesn’t need to know where you went to high school or with whom you bank.
Need help keeping the privacy-busting algorithms at bay? We can help. Our IT experts can configure device settings to limit information gathered about you online.
Setting Your Scholar Up for Online Learning – Schools around the world have closed their doors during the COVID-19 crisis, students from kindergarten through graduate school are being asked to learn online. It’s a change for everyone, but having the right technology in place can help with the transition.
Your student may have been using the Microsoft Office suite of software at school. If you don’t have Microsoft Word, Excel, and PowerPoint at home, check if your school is providing licenses or free software.
If not, buying a subscription to the online Microsoft 365 package allows you to pay monthly or yearly, and it’s much more affordable than in the past. One month is about the cost of two cafe coffees.
Otherwise, your student may be able to get work done using Google’s suite of tools. Teachers may accept links to Google Docs, Sheets, or Slides. These free options are also useful when your student needs to work on a group project. People can collaborate online in real-time using the G-Suite software.
Teleconferencing with Teachers and Peers
Your student is likely to need to download teleconferencing software such as Zoom or Skype. Beware! Cyber-criminals take advantage of every opportunity. Noticing the increased demand for these services, they’ve set up bogus sites. Make sure that you are downloading from the legitimate sources: www.skype.com or www.zoom.us.
While we’re talking about teleconferencing, you might pass on these best practices:
Use headphones to limit audio distractions.
Join calls from a low-traffic setting with simple backgrounds.
Ask others at home to avoid downloading, streaming, or backing up while the student is live online.
Connect to the router with a network cable, or at least be as close to the wireless router as possible during the call.
Considering Cyber-security
In addition to setting up fake teleconferencing sites, cyber-criminals have other ways to exploit the situation.
Remind any students learning from home that they need to keep their username and password private. This is a lesson that never gets old.
Are you still using Windows 7 on a home computer? This popular operating system (OS) reached the end of its life in January 2020. Yes, it may still work, but it is no longer receiving security updates from Microsoft, and the bad guys know Windows 7 is vulnerable. Continuing to use this OS puts you at risk. Without new upgrades, you’re no longer protected from vulnerabilities or exploits.
You probably already know to avoid using public wireless networks. Although your students can’t go to a coffee shop or public library right now to get online, reminding students to secure their online activity is critical.
This is a good time to review your WiFi setup. Too many homeowners don’t change the default username and password on their routers. Big mistake. You should also:
hide your WiFi network from public view;
set your network up to encrypt transmissions;
update router software regularly.
A Focus on Learning
There’s one more thing parents and guardians might consider. At school, the computers prevent students from going to certain sites or downloading files, but you may not have the same blocking and filtering set up on your home devices. This can be addressed in settings.
If you have to share a computer, set up a student-specific user profile to:
prevent your student from getting distracted during learning;
limit exposure to malware and cyber-threats;
avoid them accessing any of your work files.
You may feel isolated during the coronavirus quarantine, but you’re not alone. Our tech experts can help you set up and secure your technology for work or school from home. Give us a call today at (651) 456-8655 or visit our Contact page.
Steer Clear of Coronavirus Scams (4/9/2020) – With the world grappling with a health pandemic, scams are shocking. Regrettably, bad actors are everywhere, always looking for opportunities, and they’re seeing one in the Coronavirus. This article outlines what you need to watch out for and how to stay cyber safe.
The last thing you want to read right now is that there’s another threat out there – sorry, but it’s true. Cybercriminals take advantage of fear. They take timely concerns and use them to target victims. Using the anxiety and upheaval around Coronavirus is their mission.
So far, several Coronavirus-related attempts to cyber-scam people have been reported. There are examples of:
emails that appear to come from government health departments;
offering a tax refund to get people to click on malicious links;
memos to staff that appear to come from large employers;
COVID-19 test offerings from private companies;
fake websites promising to sell face masks or hand sanitizer;
soliciting donations to help fund a vaccine.
What to Watch Out For
Another concern is the number of bogus websites registered with names relating to COVID-19. The site can look legit but is set up to steal information or infect the victim’s computer with malware.
You may get an email promising the attached information offers Coronavirus safety measures, or information shared by the World Health Organization (WHO) if you click on the link, or a similar email pretending to be from a reputable news source, such as the Wall Street Journal (WSJ).
In another example, an email impersonating a healthcare company’s IT team asked people to register for a seminar “about this deadly virus.” Anyone who didn’t question why IT was organizing the meeting clicked to register. By filling out the form, they gave their details to hackers.
What to Do
Be cautious. It’s understandable that you’re anxious, but don’t let that stop you from taking cyber precautions. You should still:
be wary of anything that tries to play on your emotions and urges immediate action;
question where emails are coming from – remain vigilant even if the communication appears to come from a reliable source;
hover over links before clicking them to see where they will take you – for example, in the WSJ example, the Web address was for the “worldstreetjournal”;
avoid downloading anything you didn’t ask for;
doubt any deals that sound too good to be true (“a mask that stops the virus 99.7% of the time!”);
ignore any communications requesting your personal information;
don’t be suckered by fraudulent pleas for charity.
Global health organizations generally do not send out emails with advice. Instead, navigate directly to that reputable health institution for real news.
If you’re still not sure about the validity of the communication, check it out. Do so by calling or using another medium to get in touch with the “source” of the received message.
While there is not yet a vaccine for COVID-19, you can put anti-virus protection on your computer. Also, make sure that you’ve applied all available security updates to keep your software safe.
We hope you’ll take care and stay healthy both physically and online in these tough times.
Need help installing security software and keeping your technology safe? Our cyber-security experts can give your home a tech immunization. Contact us today at (651) 456-8655 or visit our Contact page!
Requesting Service During Minnesota’s COVID-19 Shelter-in-Place Order – Minnesota Governor, Tim Walz, has ordered Minnesotans to stay home except for essential needs during the period of March 27th – April 10th. Department of Homeland Security CISA has classified IT Support Providers as Essential Critical Infrastructure Workers.
During this unprecedented time, your home PC is considered an essential tool. Many are using their home PCs to work from home, for child education, home banking, shopping, paying bills, etc. That being said, Twin Cities PC Repair will remain open to serve our clients in the event you have issues with your PC..
For more information on Essential Critical Infrastructure Workforce, visit the DHS HERE.
Due to limited secretarial staffing at our offices, If you require sales or support, we are asking our clients to do one of the following prior to visiting our offices:.
1.) Call our office at (651) 456-8655 to arrange a pick up, drop off or remote support session.
Thank you for your business and the opportunity to serve you. I wanted to personally share an update on our efforts to help keep our operations up and running during the Coronavirus (COVID-19).
Twin Cities PC Repair is closely monitoring the latest reports from the Centers for Disease Control (CDC) and the World Health Organization (WHO) and we are taking a number of precautionary measures for the health and safety of our customers and associates. Our goal is to do everything we can to help you keep your computers up and running and people safe during this unprecedented and evolving situation.
We are taking extra precautions to maintain a clean & safe work environment. This includes the wearing of protective gloves as well as thoroughly disinfecting your device before and after we work on it.
We are continuously disinfecting all tools, equipment and work surfaces within our offices.
We have implemented a ticket workflow triage process to determine if a device can be diagnosed and repaired via our secure remote access tools. This could potentially prevent a trip to our office.
All residential onsite visits will be evaluated on a case by case basis before they are scheduled. We reserve the right to halt onsite service calls until the pandemic is under control.
As for now, it’s business as usual until further notice. We certainly don’t want to prevent you from visiting our office. We believe that by following the recommendations of the CDC and our medical professionals, we can all work together to prevent the spread of the Coronavirus (COVID-19). Please take precaution, practice extra personal hygiene measures, and be safe out there.
This crisis is demonstrating that online capabilities are more critical than ever – and so is the high level of support you’ve come to expect from us. If you have any questions or concerns pertaining to our COVID-19 precautionary measures, please don’t hesitate to call (651) 456-8655 or visit our Contact page.
Sincerely,
Patrick Jensen
Owner/Technician
Twin Cities PC Repair
860 Blue Gentian Rd.
Suite 200
Eagan, MN 55121 www.twincitiespcrepair.com
The Advantages of Ad Blocking – Unless you’re in the advertising business, you probably try to avoid ads. You pay extra to stream ad-free content online. You leave the room if you are actually watching live TV shows with ads. You filter spam out of your inbox. You immediately click out of ads on the Web pages you visit. But are you actively blocking online ads? You should be. They are more than an annoyance. They could be a security risk.
Cyber-criminals are smart and savvy crooks. They don’t advertise what they are doing, and it’s not that easy to spot, but they do buy legitimate ad space to lure users to malicious sites.
Malvertising uses legitimate online advertising networks to target you with malicious code. Sites you know and trust that use legitimate ad networks can end up serving up the malicious ads. Cyber-criminals have run ads on the New York Times, Spotify, and the London Stock Exchange redirecting to malicious websites.
Adware is another risk. Packaged with legitimate software, adware runs on your computer without your knowledge. It displays unwanted advertising, redirects search requests to ad websites, and mines your data.
The cyber-criminal wants to steal your ID, or your financial and contact data, or to encrypt your information, spy on, or hijack your computer.
They can do this with exciting ads ($9 iPads?!) or alerts (often warning about infections) to get your click. But they can also take a drive-by download approach. In these cases, you don’t even need to click on anything. You load the Web page hosting the ad (or malicious pop-up window). You’re directed to a page that finds browser or software security vulnerabilities to access your machine.
Protecting Against Malvertising
Keep your software up to date, and run antivirus checks to protect against downloads and malicious code. Avoiding Flash and Java helps too, as they are commonly exploited by malvertisers.
Cyber-criminals mostly target Windows users, because the huge user base gives them the best return on investment. But Macs are just as vulnerable to malvertising attacks. — MalwareBytes
Installing an ad blocker plugin prevents the ad loading in the first place. These take away the annoyance of ads and help you avoid falling victim to a malicious attack hidden in an ad.
At the same time, you will enjoy cleaner Web browsing, and you won’t have to worry about distracting ads flashing at you while you read.
Your pages will also load faster. The ads often run a lot of code on top of the website code your computer needs to read and load. The images or video, for instance, can make a difference to data usage. So, the less you have to load, the faster you’ll get to the content you wanted. This can also help to preserve the battery life of your mobile devices!
There are some other considerations, though. For one, not all ad blocker plugins can be trusted. Some will mine your data and sell it to advertisers, which is exactly what you don’t want happening.
Also, some websites won’t load correctly without the ad code. You can turn off ads on a site-by-site basis. After all, some free sites that you frequent might rely on ad revenue, so there may be sites you trust that you want to support by turning off your ad blocker just for those sites.
Always think before you click. Updating browsers and plugins and installing ad blockers can also help.
For the peace of mind that comes with ad blocking and keeping your computer security current, give us a call at (651) 456-8655 or visit our Contact page. We can help set you up to enjoy a safer online experience.
Is Your Printer an Ink-Sucking Monster? – How long have you had your home printer? Maybe you have a printer that came as a package deal with your desktop or free with your laptop purchase. Look in many home offices and you’ll probably see a less-expensive inkjet printer sitting beside even the swankiest monitor. Here’s why it’s time for an upgrade.
You should know that printers are often sold at cost or even as a loss leader (below cost to get your business). After all, once you get that cheap/free inkjet printer, you’ll pay for ink cartridges for the life of the printer. To make sure they get your money, manufacturers often sell new printers with half-empty ink cartridges from the start!
You’ve heard “you get what you paid for,” right? Well, that’s definitely true for low-cost printers. Manufacturers are cutting production costs to keep the price down. These printers are not built with longevity in mind. Printer owners encounter all kinds of problems:
multiple sheets pulled from the paper tray at once;
paper jams;
slow printer response;
drop off in print quality;
ink smearing.
Frustrated customers soon discover they’ll pay more to fix their printer than they would to buy a new one.
Upgrading to an office-grade printer
Our solution? High-performance commercial printers. Office-grade printers are designed as work horses. These robust printers are built to withstand heavy use with speed and reliably. Yes, they cost more, but they are also less prone to problems and more likely to be a long-term valuable addition to your home office.
You’ll have many printer profiles to choose from. You might select a printer based on its pages-per-minute printing speed. Or maybe you want a larger paper tray capacity and bigger ink cartridges. Depending on your needs, you might want a printer that allows for simultaneous operation. That would let one person print while another is able to scan or copy. Built-in Wi-Fi could also be useful in small home offices if you’re tired of tripping over so many unsightly cords.
While you’re in the market for a new printer, know that we recommend laser printers over inkjet. Laser printers use a dry toner rather than wet ink. The toner cartridges are more expensive, but they print more sheets per cartridge than inkjets, plus, toner doesn’t dry up like ink. And you don’t have to worry about the printer heads getting blocked.
Lasers print faster, and you’ll have fewer problems, which means these printers are typically less expensive to operate long-term.
Inkjet printers typically have a minimum life span of three years, whereas you can expect a laser printer to last five years, although this will depend on frequency of use, of course.
When looking at laser printers, give serious thought to whether you need a color printer. How many times do you actually use color? Does it merit the added expense of that option? People who are printing photos at home only occasionally could probably get their images printed professionally for less overall cost.
Prioritize your printer
Even in our increasingly digital world, there are still times when we want to print. Whether it’s a family photo, school report, resume, or slide deck, you want to count on your printer for high quality and reliable performance.
There are many, many office-grade printers to choose from, and it can become overwhelming. What and how much you print should factor into your decision.
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