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Tag: virus

repair or buy

Should You Repair, Upgrade, or Replace Your Computer?

Patrick Jensen - Owner
Patrick Jensen – Owner

Should You Repair, Upgrade, or Replace Your Computer? Like many valuable things we buy, new computers suffer from wear and tear over time. Our computers are particularly vulnerable as we have placed more and more demands on them every year. New machines have gotten faster, quieter, more reliable, and more capable over time. At the same time our own computers have begun to slow and sometimes even stop performing altogether.

There are many ways to address the problem of a PC which isn’t quite performing up to the task anymore. Whether frustratingly slow or no longer working; we are happy to take a look. When you bring your computer to us we will diagnose the condition and find a solution that works for you. Often times the simplest solution works best. A complex problem sometimes only needs a simple repair to get your home computer up and running like new again. Whether a small replacement part, loose wire, or bad connection; we will find and fix the problem to give your familiar, home machine a new lease of life.

Many computers come to us running slowly, taking a long time to start up, or freezing when trying to load files and programs. Often owners have reached breaking point and become convinced the machine is fit for only the scrap heap. In many cases, the problem can be pinpointed to a bottleneck in the system. A single, seemingly trivial, part can be holding up the entire system. Amazingly, upgrading just that one component can make the whole machine run like new again.

Adding memory can provide extra space for programs to run faster. Adding an updated, faster hard drive can allow files to be retrieved without delay. In both cases, a low-cost single component can provide a cost-effective solution that makes an old machine like new again.

In some cases, computers succumb to more major faults. A critical part, difficult to replace, may stop working altogether. A failure of the motherboard for example, the backbone that all other components connect to can be expensive, if not impossible, to fix. Typically, with the fast-paced and ever-changing nature of computing, a motherboard will only house computer parts that were manufactured around a similar time.

A motherboard is almost certain to be incompatible with components built just a couple of years before or after its own design for example. Occasionally even a motherboard failure can be resolved too. In these cases we strive, whenever possible, to find a replacement board of the same generation that will work alongside existing components. The result is a cost-effective solution that keeps cost down by saving replacement parts.

In cases where a like-for-like replacement motherboard is not available, many parts of the computer may have to be replaced at the same time. Often replacement costs in these cases can get close to, or even exceed the cost of buying a new machine.

We would always give advice where it makes sense financially and practically to consider replacing an old machine. Often, in this respect, a home PC can be considered a little like a car. Sometimes a simple, non-expensive, easy to replace component such as the window wiper can fail. While a crucial part to be used for driving; it would be silly to suggest replacing the vehicle once it has worn out.

A window wiper may be low-cost and simple to replace, but if the engine were to wear down or break the solution may not be quite as simple. Attempting to make a 30-year-old car as fast, safe, and reliable as a brand new model generally doesn’t make any financial or practical sense. Sometimes the best course of action to save money and avoid breakdowns is a more up to date vehicle.

In computing, many of the same rules hold true. The best solution in each case is always tailored personally to fit you and your own computer.

Bring your machine in to us or give us a call us at (651) 456-8655 to discuss your computer issues or visit our Contact page HERE. We’ll keep you informed about your machine and advise on the best course of action to get you up and running as quickly as possible.

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October 2017 Newsletter

Why Do People Create Viruses?

people-create-computer-viruses-email

You’d be right in thinking it’s hard to program a computer virus that can spread across the world in a flash – we’re talking days of constant desk-jockey nerd-work. So why do they bother? Well, it generally comes down to 3 reasons: Money, showing off their skill, or to simply being a jerk. While showing off or being a jerk is pretty self-explanatory, the money side is fascinating.

Here’s how people are making money with computer viruses:

Bank account theft: Virus creators are more than happy to help themselves to your bank details, sneaking in to grab your login details or credit card info. They can either transfer your funds away or use your credit card details to go on a shopping spree. Sometimes they’ll leave the fun to another person though, and simply sell your details to the highest bidder.

Ransomware: Rather than a financial snatch and grab, sometimes a virus will encrypt your files and demand money for the unlock code. Without a true backup plan in place beforehand, you’re at their mercy. You’ll be given very helpful information on how to pay, plus a firm deadline before your files are destroyed permanently.

Ad swappers: A cheeky technique, this is when they create a virus that either puts annoying ads on websites you visit, or places affiliate codes on pages so that when you buy something legitimately – eg, from Amazon – they get a percentage as a ‘referral fee’. Their kickback doesn’t make your purchase cost more and you may not even know you’re supporting their activities.

Bitcoin mining: You might have heard of digital currencies being used for payment, but did you know you can also earn them with your computer processing power? Unfortunately, ‘renting’ out your computer’s processing power means paying more in running costs than you’d make – unless you were very clever and sneaky, and used a virus to rent out other people’s computers.

Botnets: Certain infected computers can be remotely controlled to do whatever the virus creator wants. In this case, they’ll usually set the infected bot computers to overwhelm a target web server, like an e-commerce store. Sometimes it’s done as revenge, but more often it’s blackmail. The ‘Botmaster’ says “pay me thousands of dollars or I’ll crash your site during the biggest shopping day of the year.”

Account stealing: Subscription accounts like Netflix and Hulu are often hijacked, leaving you to pay the bill for someone else’s entertainment. But sometimes, virus creators go one step further with online gaming accounts. All those digital items that you fought so hard for (special clothing, weapons etc.) can carry real world value and be stolen from your account and sold on a black market. Yes, that’s cheating!

Give us a call at (651) 456-8655 to make sure your computer is secure and protected.

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Should I Upgrade or Buy a New Computer?

upgrade pcWell, it depends – mostly on who you’re asking! A department store salesman will always recommend a new one, but when you get down to the nitty gritty with a trained technician, you’ll often discover you have more (and cheaper) options than you thought.

Start by taking stock of what you’ve got. Sometimes an upgrade simply isn’t worth the trouble and it’s painfully obvious. For example, if your car is 30 years old, demands a constant supply of special fuel and you can see the road whizzing by thanks to the ‘custom’ holes in the floor…it’s time to replace the rust-bucket! However, if your car is decently modern and in reasonably good condition but happens to stall at stop signs, a few quick fixes can be just what the mechanic ordered.

If your computer does need to be replaced, chances are you already know this. But if you’re not sure and some days it could go either way, this will help. We’ve put together a walkthrough of the most common upgrades and the impact they’ll have:

 

Video card upgrade: It might not be your computer that’s getting old. Instead, games are getting more and more demanding. The days of stick-figure animations are gone and lifelike 3D is the new normal. With that improved experience comes a huge strain on your computer’s resources. If you have a gamer in the house, you can often super-power your computer with a single component – a new video card. For hardcore gamers, it’s actually a necessity, as some new games refuse to install if the video requirements aren’t met. Love smooth animations and responsive gameplay? We know all the best games out now (and in the works) and can match you with the right video card.

Hard drive upgrade: New hard drives are a popular option, both in size and speed. Running out of space is less of a problem now, but speed is a major concern. You’ve no doubt sat there twiddling your thumbs and urging a file to hurry up and copy. Many upgrades are to an SSD (Solid State Drive) that has zero moving parts and can find/transfer data in a flash. They even make booting up lightning fast! And you’ll have the choice of keeping your old drive for general storage, complete with all your existing data.

Memory/RAM upgrade: Some cheaper computers are underpowered from day 1. In truth, most of the ones in the department store could use at least an extra 4GB of oomph! Sometimes though, even a great computer falls behind as new applications come out and need more resources. Adding extra memory can revive your existing computer and set it up for a couple more years of happiness.

Where to draw the line: There are other upgrades such as the CPU, which is basically the brains of the computer; and the motherboard that all the parts plug into…but once you’re in that territory, it really is time to go for a full replacement. You’ll save money by getting a computer that meets your needs and can grow with you.

Is your computer letting you down? Give us a call at (651) 456-8655 to help you with upgrading or selecting a new computer

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URGENT ALERT: 143 million Customers Exposed in Financial Data Breach

equifax-data-breachCredit reporting company Equifax has just revealed that its databases were hacked in a large-scale breach affecting millions across the US, UK & Canada. While no hacking event is ever good news, some are easier to ignore than others – this isn’t one of them. The sensitive nature of the exposed data now requires immediate action for all those even possibly affected.

The short version: Equifax is one of the three main organizations in the US that manages & calculates credit scores. To do that effectively, they have access to almost every piece of financial data for adults in the country, plus pretty much anyone who’s lived/worked in the US. We’re talking social security, tax file numbers, drivers’ license, credit card numbers…the big stuff. On July 29, Equifax disclosed the breach, stating that hackers had repeatedly gotten in through a vulnerability in the web application from mid-May to July of this year.

If you’re an Equifax customer: As scary as all that sounds, what’s done is done. Equifax, cyber-security experts & law enforcement officials are on the case, working to minimize the long-term damage.


The best action now is to protect yourself against fallout:

  1. Go to: http://www.equifaxsecurity2017.com to see if your data may have been affected. There was some news that this site was delivering random results, but Equifax announced it has been corrected. At this stage, it’s safest to assume everyone with a credit history has been impacted, so unless that link gives a definite ‘no you’re safe’ response, continue with the following recommendations.
  2. Claim the Equifax free year of credit monitoring & identity theft insurance (if you’re a US resident). If you’re not eligible, consider sourcing your own. As the hacked data will continue to circulate for some time, also consider extending your credit monitoring for a few more years.
  3. Keep a close eye on your finances and accounts. Check for notifications of new credit applications, monitor your statements and bills, and immediately report any suspicious activity or sudden change in billing.
  4. Change all your passwords to be strong, unique and long. Any of the stolen data may give hackers a free pass into the rest of your bank accounts, email and personal information.
  5. Add two-factor authentication where possible. This is when an account demands a second layer of authentication before allowing access or changes – getting the password correct isn’t enough, the hacker would also need to get the special code sent by SMS.
  6. Consider freezing your credit report. This makes it harder for identity thieves to open accounts under your name, as access is completely restricted until you choose to un-freeze.

Need help with your passwords? Give us a call at (651) 456-8655 or email us HERE

If you’re using a free antivirus program, you might want to read this…

Has the antivirus industry gone mad?

In Security Knowledge by Mariska on January 17, 2015 | Italiano, Français, English, Deutsch

blog_main_pups

We have seen a concerning trend that is about to spiral out of control: Potentially Unwanted Programs (PUPs) are further on the rise. What’s even more concerning is how they are spreading. After big vendors as Oracle (Java) and Microsoft (Bing and Skype) started bundling, now antivirus vendors have joined the game. We did research on some of the most popular PUP practices among the freeware antivirus vendors, and the results are quite disturbing.

PUPs want to get on your computer to make money off of you

First, lets quickly recap what PUPs are and why they’re spreading like wildfire. PUPs are programs in the form of toolbars, adware, plugins or other downloads that sneak onto your computer. PUPs are not classified as malware (yet?), since they’re not always harmful but pretty much always annoying, hence the name “potentially” unwanted. But, PUPs are getting more and more unwanted than ever: just the fact that you don’t know what you’re installing is undesired. If you notice a sudden change in your computer’s speed, notice your search engine changed, experience annoying pop-up ads, notice new toolbars in your browser menu bar or any other sudden change in your computer’s behavior or layout, chances are high that your computer has one or more PUPs installed.

pup-toolbars

PUPs come in many shapes and forms, but they all have a few things in common:

  • PUPs want to make money off of you. PUPs want to be on your computer for a reason, to make money off of you. The most common form is by hijacking your browser: they can then show you ads, monetize or sell your search and/or browser behavior or redirect your homepage.
  • PUPs use aggressive distribution methods to get on your computer: we specifically used the word “sneak” onto your computer, because in the large majority of the cases, the user is not aware that he/she is installing a PUP.
  • Most PUPs don’t have any significant value or advantages, so PUP producers have to get around this by paying other software vendors or distributors such as download portals $$$ per new installation that they get them.
  • PUPs are often brought to you by freeware vendors: they frequently get on your computer bundled with a freeware program. While you’re installing program A, you also install one or more PUPs, often without knowing you did. The freeware vendor gets money from the PUP producer to do this, up to $2 per install.

Danger! Do not try this at home: download the top 10 apps on Download.com

PUPs are not new. But its a very alarming trend that more and more large freeware vendors and distributors, such as download portals, are distributing PUPs in high volume – all in exchange for quick cash. Even Sourceforge, a hosting platform for open source projects, started to add PUPs to their downloads, without the consent of the developers who run their projects there. Tech website HowtoGeek recently showed what happens when you download the top 10 listed apps at Download.com ranked by download volume:

“We installed the top 10 apps from Download.com, and you’ll never believe what happened! Well… I guess maybe you might have a good guess. Awful things. Awful things are what happens. We’ve been railing against freeware download recommendations for years, so we thought, why not have some fun and see what really happens if you download software like a regular clueless user might?”

The result of this test: ALL the top 10 apps on Download.com come with bundles or PUPs, some loaded with them. HowtoGeek even recommends users to not do this at home on your primary PC, unless you want to make your computer a “smoking pile of useless.”

Antivirus programs have joined this nasty game too

Now, here is the top 10 Download.com list that HowtoGeek used for their test:

Capture

Does anything stand out to you on this list? There are two antivirus programs on there! Ethics in the software industry seem to be lost completely when even antivirus vendors bundle PUPs with their software. Now look at the download amounts in the above screenshot: up to one million downloads a week. Add to that downloads from other sources, and the fact that PUP producers are willing to pay anything from a few pennies to USD$2 per install, and it can give a rough idea how much money there is involved in this business: thousands if not millions of $$$. We learned that before as well when Emsisoft got approached for a similar PUP bundle deal.

Fact: 7 out of 8 tested free antivirus suites bundle with PUPs

We decided to further look into this and test other free, full antivirus suites. For reference, we downloaded the products in the test directly from the source (vendor website) and not from a download portal. The results are pretty shocking:

All tested free Antivirus programs come with toolbars or PUPs of some sort – except Bitdefender Free. A lot of them have a “rebranded” Ask toolbar that generates considerable pay per install (PPI) revenues while they’re labeled as part of the vendors own security solution. Some disclose they use Ask (for example Avira), others like AVG go as far as adding pops with coupon deals.

Antivirus programs are supposed to protect your computer from viruses, yet many of them give you a questionable program during installation, without clear disclosure. Below is the list of 8 free antivirus programs and the type of PUPs they give you during installation at the time of posting. Please note that we only included full antivirus suites, not scanner-only products.

pro-icon Bitdefender Free: as mentioned before, Bitdefender Free is one of the only clean antivirus vendors that does not come with any PUPs.

contra-icon Comodo AV Free: changes home page and search engine provider to Yahoo during the installation process, unless the user unchecks the box.

Comodo-yahoo[1]

 

contra-icon Avast Free: offers Dropbox during installation by default, unless you uncheck the box. No toolbars are installed.

avast-dropbox[1]

contra-icon Panda AV free: installs Panda Security toolbar, yahoo search takeover and MyStart (powered by Yahoo) home page takeover. No product rebrands, at least the installer is clear that both are Yahoo products.

panda-yahoomystart[1]

contra-icon AdAware free: installs WebCompanion by default unless user unchecks the box. Also installs Bing Homepage takeover and Bing search takeover by default, unless opted out. Discloses that AdAware offers these programs to keep the software free.

AdAware-wcomp-bing[1]

contra-icon Avira free: offers Dropbox after installation. Takes over search with Avira Safe Search, which is a a white-labeled version of the Ask toolbar. Avira does disclose that it partners with Ask, and states that it “chose Ask.com to be our partner in bringing you the SearchFree Toolbar because Ask.com is one of many vendors whose products offer functionality which we believe our users will value”.

Avira-safesearchext[1]Avira-safesearchhome[1]

contra-icon ZoneAlarm free AV + Firewall: with Custom Install: Zonealarm homepage and search takeover.This is a rebranded Ask toolbar, which is not mentioned on ZoneAlarm’s website.

ZoneAlarm-search[1]

contra-icon AVG free: installs Web Tuneup, including AVG SafeGuard. Sets AVG Secure Search as homepage, new tab page and defaults search engine. Toolbar is Ask powered, although this is not explicitly stated. Also offers AVG Rewards, which displays popup advertisements with coupons and deals.

AVG-safeguard[1]
AVG-safeguardChrome[1]

Popular ways for free Antivirus programs to make money with PUPs

Looking at the above screenshots, we can see that the antivirus vendors have a few popular methods to make money with PUPs:

  • Search Engine Takeover: you now set your default search engine to the software vendor’s choice, there’s big money to make there. Just look at this company called Google.
  • Ask Toolbar: do a quick search on Google for the Ask toolbar, and you’ll learn quickly why the first results page is full of “How to remove the Ask toolbar” and “How to get rid of the Ask toolbar”.Ask_toolbar
  • Rebranded Ask Toolbar: even worse than the Ask toolbar, the rebranded version is a white-labeled Ask toolbar where the software vendor gives it a different name and look, while it’s just the Ask toolbar in disguise.
  • Homepage take-over or new tab: “free” guaranteed traffic to a website anyone?
  • Your data, search and browser behavior: it is not known what antivirus vendors do with your data. It is known that they are watching you and track you. Do you trust whether they do anything with this data? Tracking and selling browser data and other personal information has been a big business for years in the internet industry, so who knows.

What’s disturbing about all the methods these antivirus vendors use is that in the majority of the cases, the PUPs are included in the default intallation, unless a user opts out or reads the small fine print. Sometimes the PUP install is not disclosed at all, or hidden. It’s rarely explained what the installed PUP actually does, if anything. Questionable tactics to get onto computers of unknowing users. 

When the product is free the real product is YOU

As HowtoGeek states as well, it doesn’t matter what download site you use. The people that make the freeware are the ones bundling. Some download sites bundle on top of that but it’s not the root of the issue. They’re a player in the game. As HowtoGeek states it in their article: 

“There are also no safe freeware download sites… because as you can clearly see in the screenshots in this article, it isn’t just CNET Downloads that is doing the bundling… it’s EVERYBODY. The freeware authors are bundling crapware, and then lousy download sources are bundling even more on top of it. It’s a cavalcade of crapware. Each time we ran through this experiment over the last few months, different software would end up being bundled in a rotation, but every single software that bundles itself ends up bundling the same culprits: browser hijackers that redirect your search engine, home page, and put extra ads everywhere. Because when the product is free the real product is YOU.”

Do freeware users “enable” the PUP business?

Let’s clearly point out that not all freeware is bad and relies on PUPs, but the good ones have unfortunately become an exception to the rule. The few examples of good freeware are:

  1. Trimmed down versions of full products. where the free version gives an idea of the product and provides basic functionality while the vendor tries to sell a higher edition of the same software.
  2. The open source community. where people create software for fun or to help make the world a better place. Although this is a tricky one: sometimes others use open source projects to add PUPs by fake imitations.
  3. Projects that live off donations, although these have become rare.

alert_pupThe rest of the freeware vendors need to resort to software bundles to make money. Are people enabling the growth and distribution of PUPs by continuing to download this freeware? In a way yes, but you can’t blame them really. Most of them just think a free piece of software sounds like a sweet deal, but have no clue what it may come with. At most you can blame them for the fact for not looking into why a piece of software is offered at no cost.

PUP producers know that what they do is misleading, freeware vendors know PUPs are highly questionable and antivirus vendors for sure know that it’s unethical. Therefore, all these players will go great lengths to hide the fact that they are bundling PUPs. They will make sure that they fulfill the legal requirements sharp, but use any possible way to increase the spread of those unwanted programs. The fact that vendors are willing to put their ethics aside and their reputation at risk for quick cash, says a lot. PUP distributors are taking advantage of the average “unknowing” computer user. 

Conclusion: be careful with freeware, paid software usually doesn’t come with PUPs or bundles

The amount of PUPs will spread further and they will become nastier and sneakier in form if people don’t take action. The only way to make a change is collectively. Even if you are a PUP-free antivirus user, you are affected by the rapid growth of PUPs. You will hear about them more, see them blocked more, see more and more signatures updated to your antivirus program to detect all the different types of them. For example, Emsisoft’s malware analysis team now spends half of their overall analysis time on PUPs, while we could spend this time towards other resources and other types of malware to protect you from other internet threats. At least, users need to demand full disclosure so that they are given a chance to make a conscious choice whether they want to download a piece of software or not, and so that they know what they are downloading. Bottom line is, be careful with freeware, paid software usually doesn’t come with any PUPs or software bundles.

Did you ever find PUPs on your computer? Are you surprised by these PUP practices and the fact that freeware and antivirus vendors participate? Share your opinion and leave a comment below.

If you’re looking for assistance with which Antivirus to use, please call us at (651) 456-8655 or CLICK HERE to fill out our short help form.

Have a great (PUP-free) day!

May 2024
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